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Membership Terms and Conditions of use

1. Every S$1 spent at HERA is equivalent to 1 HERA point, where your membership points can be exchanged for HERA products or services.

2. Items offered in the redemption program are subjected to availability and HERA reserves the right to replace any item with a similar one in value.

3. Each customer is limited to redeem for two of the same products in a single redemption per day.

4. Loyalty points earned must be utilized within 12 months from join date and may not be carried forward to the next membership year.

5. Once loyalty points are redeemed, it is deemed consumed and may not be reinstated to member’s account.

6. Upon arrival of redeemed products, members will be notified and collection must be done within 3 months of notification else it will be deemed forfeited and points will not be reinstated.

7. Un-utilized amount on letter of redemption will be forfeited upon membership expiry.

8. Birthday gift redemption and double points accumulation is limited to 1 redemption per customer.

9. Points are awarded for all HERA products purchased at the HERA Boutique in Singapore, excluding duty-free outlets.

10. Points and privileges are non-transferrable and may be consumed by the member only.

11. HERA reserves the right to amend the terms & conditions of HERA Membership program without prior notice.